Question 1

What payment methods do you accept?

Accepted Answer

We use Stripe for secure payment processing. We accept Visa, MasterCard, JCB, American Express, Google Pay, Apple Pay, and other payment methods available through Stripe in your region.

Question 2

What is the difference between a subscription and a one-time credit pack?

Accepted Answer

A subscription gives you a monthly credit allowance that refreshes each billing cycle, making it best for ongoing figure generation. One-time credit packs do not require a subscription and are useful for paper sprints, temporary lab projects, or occasional extra usage.

Question 3

How does EZFigure handle my research data?

Accepted Answer

Your prompts, uploaded files, generated figures, and task history are private to your account by default. Other users cannot view them unless you choose to export, share, or publish them through a feature we provide. EZFigure does not use your content to train EZFigure-owned models. Some workflows may use third-party AI models such as Gemini or GPT Image to complete your request. See our [Privacy Policy](/privacy) for details.

Question 4

How long are my credits valid?

Accepted Answer

Subscription credits reset monthly on your billing date. One-time credit packs are valid for 1 year after purchase. Free starter credits expire after 30 days.

Question 5

What happens when I run out of credits?

Accepted Answer

If you have a subscription, your credit allowance resets at the start of the next billing cycle. If you need more before then, you can purchase a one-time credit pack for immediate use. Your existing creations remain accessible even if you run out of credits.

Question 6

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel your subscription at any time, and your access will continue until the end of your current billing period. You can manage or cancel your subscription in the Billing & Subscription section of your account.

Question 7

Do you offer refunds?

Accepted Answer

We offer a 7-day money-back guarantee for monthly plans and a 14-day guarantee for annual plans. Credit pack refunds are handled according to our refund policy. Please see our [Refund Policy](/refund) for complete details on eligibility and process.

Question 8

Do I own the rights to use generated figures?

Accepted Answer

Paid plans and credit packs include publication authorization for generated figures, so you can use them in papers, presentations, educational materials, and commercial research communication. Free outputs do not include publication authorization.

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